My wife and I were inexperienced and had no knowledge of short sales. Our mortgage lender was giving us a difficult time and dragging out the process with various demands, repeated documentation requirements, several changes of mortgage specialists servicing our account, and largely ignoring our attempts to communicate. However, we lucked out when Reena introduced us to Kim and the two of them took over the process of selling our home. What was a daunting task turned out to be a very positive experience with the short sale of our home last year, mainly because of Kim’s professional help, expert guidance and dedication to caring service. She was very experienced in the short sale system, she knew exactly what to do, knew people working in the mortgage institutions involved, answered all our questions competently, and set our minds at ease when there were unexpected developments. We were both very impressed with Kim and has our highest recommendation to friends and family needing to buy or sell a home.